Frequently asked questions

Information about order processing, terms & conditions & privacy policy

Ordering and payment focuses on business customers, which is why the prices are listed exclusive of VAT. Our prices are public and to place an order you do not need to create an account first. If desired, you can enter your own reference number while ordering.

After entering your information, choose the desired payment method: preferably iDEAL for the Netherlands and MrCash/ Bancontact for Belgium. These payment options are free and fast, so we can release an order for shipment within 20 minutes. Other payment methods are available, but the costs incurred will be charged.

Bank transfer in advance is also possible. With this payment option, you will receive a pdf invoice and the order will be shipped after the amount to be paid is received. The same procedure is followed when you send a (PDF) order by mail. Delivery on account is only possible for regular customers who order regularly.

Changing or canceling an order is possible as long as it has not yet been sent. We prefer to receive such a request by e-mail. The rule here is "The sooner - the better", so that we do not incur unnecessary costs. If you can save on shipping costs by expanding an order, we will adjust the order manually.

Delivery time and shipment

Most items are in stock. In general, the delivery time is 1 or 2 business days, depending on the time of ordering and the time the daily driver picks up the goods from us. Please feel free to send a message if you want to know first whether an item is actually in stock.

We pay individual attention to each package to avoid damage during transport. Empty spaces are filled so that the contents do not rattle loose in the box. Delivery takes place on working days.

In principle, we ship with GLS or DPD, but we reserve the right to deviate from this. Orders from € 50,- will be shipped for free within the Netherlands and Belgium. Below that there is a fixed contribution to the shipping costs, which does not depend on shipping method or weight.

Furthermore, we deliver to customers in other EU countries, the most common of which are listed on the order page. The additional costs here automatically appear in the control field. For shipping costs to other countries (as far as within the EU), please contact us before placing an order.

Pick-up of orders (also outside office hours) is possible, but only by appointment. Entering the order and payment must be done in advance, because we do not have counter sales and ATM machines.

Exchanges and returns

If you have ordered the wrong article, or have second thoughts, you can return it within the legal cooling-off period (right of withdrawal) of 14 days. You will get your money back, but you will have to pay the costs of the return shipment.

For returns you do not need to fill out a special return form: a short e-mail with the order number is sufficient, preferably with the reason. Sometimes there is a more suitable alternative or another solution that will help you. This feedback also helps us to improve product descriptions in the web shop.

Please attach the packing slip or a print-out of your e-mail with the return notice. We can then look up the details immediately upon receipt, which will facilitate a quick refund.

Exchanging an order by the delivery person is time-consuming and error-prone. For a replacement item, we recommend simply placing a new order. This can be done immediately at your discretion, or it may be done after you have received the refund for the return.

A return must be complete (including instructions, assembly materials, etc.). Everything completely in unused condition and preferably in the original packaging! This is because it is important that we can resell the product, because no one wants used stuff. Any costs for handling a return product will be deducted from the refund.

Warranty and complaints

Delivery problems are best reported as soon as possible. Please do first check the tracking code, which you received on the day of shipment. If a shipment is incomplete, or contains the wrong product, the problem will be resolved as soon as possible and without additional charge.

All items are covered by the usual one-year warranty. Often it is longer, but this depends on the manufacturer. In principle, a defective article is repaired or replaced, but we are flexible with other appropriate solutions.

In case of (technical) questions or problems we prefer to be notified by e-mail. Please include the order number. This enables us to find out exactly which product it concerns, as some are very similar.

Data and privacy

Our webshop uses a secure payment environment provided by an external payment provider. As soon as a payment is approved, we receive an automatic notification.

Your address and contact data are used only for handling the order - by our staff and external executing parties (payment provider and parcel service). We do not have a call center, but we find it useful to be able to include your 06 number on the shipping label.

Entering your VAT number is not mandatory, but useful if you want it on your invoice. We check the VAT number of business customers outside the Netherlands in order to be able to use the reverse charge mechanism for 0% rate deliveries.

The stored cookies (without which a webshop cannot work properly) are limited to functional and analytical cookies. For example, the IP address is stored to prevent abuse of the webshop or fraud with payments.

We do not use marketing cookies (so no unsolicited tracking of your Internet behavior). Social media companies have no access to our webshop. On our webshop you will also not see annoying cookie bars or annoying pop-up messages. We do not sell addresses or bother our customers with surveys, reviews, newsletters or other forms of advertising.

Disclaimer and liability

Voltanova BV, owner of this web store, strives to provide complete and accurate information about its products. However, we cannot guarantee that these products will work as you expect in your specific application. We supply high quality items with product warranty, but do not design installations. You always do the installation of purchased products or components at your own risk.

We are not liable for damages resulting from inaccuracies or incompleteness of the information on this website and reserve the right to change information on this website without prior notification or publication. References to other sites are included for informational purposes only; we cannot be held responsible for the content or availability of these sites or resources.

General terms and conditions

When completing an order, you must accept the terms and conditions. These are universal terms and conditions, which we only use for consumers, if we would not agree on the essentials (as mentioned above).
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