Heating Group International BV located at Bijsterhuizen 5118, 6604 LX, Wijchen, is responsible for the processing of personal data as reflected in this privacy statement.

Contact details:
Website: www.heatinggroup.eu
Address: Bijsterhuizen 5118, 6604LX Wijchen
Phone number: 024 3434 222

Ton Ippel is the Data Protection Officer of Heating Group International who can be reached at hgi@heatinggroup.eu

Personal data that we process
Heating Group International BV processes your personal data because you use our services and/or because you provide them to us yourself.

Below is an overview of the personal data we process:

  • First and last name
  • Address details
  • Phone number
  • E-mail address
  • IP address
  • Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
  • Information about your activities on our website
  • Internet browser and device type
  • Bank account number

Special and/or sensitive personal data that we process
Our webshop and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have permission from parents or guardian. However, we cannot verify whether a visitor is older than 16. We therefore recommend that parents be involved in their children's online activities to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at hgi@heatinggroup.eu and we will delete this information.

For what purpose and on what basis we process personal data
Heating Group International BV processes your personal data for the following purposes:
  • Handling your payment and to be able to call or e-mail you if necessary to perform our services.
  • Sending our newsletter and/or advertising folder.
  • Informing you about changes in our services and products.
  • To offer you the opportunity to create an account.
  • To deliver goods and services to you.
  • Heating Group International BV analyzes your behavior on the website in order to improve the website and tailor the offer of products and services to your preferences.
  • Heating Group International BV also processes personal data if we are legally obliged to do so, such as data we need for our tax return.
Automated decision making
Heating Group International BV does not make decisions based on automated processing about matters that could (significantly) affect individuals. These decisions are made by computer programs or systems, without the presence of a human being (for example an employee of Heating Group International BV). Heating Group International BV uses the following computer programs or systems:
  • Exact/ Synergy, CCV Shop;
    • Accounting software
    • Creation and storage of packing slips, invoices, order history, financial work and customer data.
    • For the purpose of facilitating the order process for existing and non-existing customers.

How long we keep personal data
Heating Group International BV will not retain your personal data for longer than is strictly necessary to fulfill the purposes for which your data are collected. We use the following retention periods for the following (categories) of personal data:
  • Customer data
    • Indefinite period
    • Until further notice from customer that they want to be deleted.
  • What belongs to customer data:
    • Company name
    • Address
    • Chamber of Commerce number
    • Contact person
    • Phone number
    • E-mail address
    • Bank account number
  • Curriculum Vitae
    • 3 months
    • Period of consultation and decision making
    • Newsletter data
    • Undefined period
    • Until further notice from customer that they want to be removed or they make the choice to unsubscribe via a link in the newsletter.

Sharing personal data with third parties
Heating Group International BV shares your personal data with various third parties if this is necessary to execute the agreement and to comply with any legal obligation. With companies that process your data on our behalf, we enter into a processor agreement to ensure the same level of security and confidentiality of your data. Heating Group International BV remains responsible for this processing. In addition, Heating Group International BV will not provide your personal data to other third parties without your consent. We will only do so with your express consent.
Category Name Jurisdiction Goal Data
Accountant CROP Accountants Financial documents Accounting Financial data
Debt collection agency Trust Krediet Beheer BV Delinquent payments Collecting payments Financial and customer data

Cookies, or comparable techniques, that we use
Heating Group International BV only uses technical and functional cookies. And analytical cookies that do not invade your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone the first time you visit this website. The cookies we use are necessary for the technical operation of the webshop and your ease of use. They ensure that the website works properly and remember, for example, your preferences. They also allow us to optimize our webshop. You can opt out of cookies by setting your Internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings.

Viewing, adjusting or deleting data
You have the right to view, correct or delete your personal data. You also have the right to withdraw your possible consent to data processing or object to the processing of your personal data by Heating Group International BV and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization named by you.

You may send a request to view, correct, delete, transfer your personal data or request the revocation of your consent or objection to the processing of your personal data to Heating Group International BV.

To ensure that the request for access is made by you, we ask you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.

Heating Group International BV would also like to inform you that you have the possibility of submitting a complaint to the national supervisory authority, the Authority for Personal Data. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data
Heating Group International BV takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via hgi@heatinggroup.eu.

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